Privacy Policy

This Privacy Policy explains how Enga ("Enga," "we," "us," or "our") collects, uses, stores, and shares information when clients and service workers use the Enga mobile application and related services (the "Service").

1. Information we collect

Category	Examples	Why we use it
Account and contact information	Name, email address, phone number, account role, user ID, address, city, and profile details.	Account creation, authentication, profiles, support, and communication between users.
Location information	Approximate and precise device location, selected job location, and location labels.	Showing nearby workers or jobs, setting service locations, sharing a location in chat, and live tracking during an active job.
Photos and documents	Profile photos, job and gig photos, chat images, attendance or completion photos, and identity-verification documents such as CNIC images.	Profiles, job details, communication, proof of attendance or completion, safety, and identity verification.
Marketplace activity	Gigs, job posts, bids, contracts, status updates, reviews, ratings, earnings records, and withdrawal requests.	Providing and maintaining the marketplace, matching clients and workers, managing work, and preventing misuse.
Communications	In-app chat messages, shared photos, shared locations, and support correspondence.	Allowing clients and workers to communicate and resolving support, safety, or dispute issues.
Technical and security information	Authentication records, timestamps, app events, error information, and information needed to protect accounts and the Service.	Security, fraud prevention, troubleshooting, enforcing our terms, and improving reliability.

2. Device permissions

Depending on the features you choose to use, Enga may request:

Location access to find nearby jobs or workers, select a job location, share a location, and support live tracking during an active job.
Photo or media access when you choose a profile, job, verification, attendance, completion, or chat image.
Notifications if notification features are available and you choose to enable them.

You can change app permissions at any time in your device settings. Some features may not work without the permission they require.

3. How we use information

Provide accounts, profiles, authentication, and customer support.
Connect clients with service workers and operate jobs, bids, contracts, chat, reviews, and related features.
Show locally relevant results and provide location-based features.
Verify identity where required and promote trust and safety.
Process and record earnings or withdrawal requests when those features are available.
Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.
Maintain, debug, and improve the Service and comply with legal obligations.

4. How information is shared

With other Enga users

Information needed for the marketplace may be visible to other users. This can include your name, profile photo, role, service details, ratings, reviews, job or gig content, bid details, and information you intentionally send through chat. Contact or live-location information is shared only where required by the feature or action you use, such as an active job or a location shared in chat. Identity documents submitted for verification are not intended to be publicly visible.

With service providers

We use providers that process information on our behalf to operate Enga. These may include Google Firebase for authentication, databases, and file storage; Google services for maps, location, or sign-in functionality; Expo services used to build or support the application; and infrastructure, security, or support providers. Their processing is also governed by their applicable privacy terms.

For legal, safety, or business reasons

We may disclose information when reasonably necessary to comply with law, respond to lawful requests, protect users or the public, investigate fraud or security incidents, enforce agreements, or as part of a merger, financing, acquisition, or transfer of the Service, subject to applicable safeguards.

We do not sell personal information.

5. Location information

Enga uses location to provide nearby results and job-related location features. Precise location may be updated while a worker has enabled live tracking for an active job and may be shown to the relevant client. Enga does not request always-on background location permission. Users should stop live tracking when it is no longer needed and can revoke location permission from device settings.

6. Identity verification

Certain workers may be asked to provide identity-verification information or a photograph of a government-issued document such as a CNIC. We use this information for verification, fraud prevention, safety, and compliance. It is not intended to appear on public profiles. Do not upload documents unless the app specifically requests them through the verification flow.

7. Data storage and security

Enga uses Firebase and related service providers to store and process application data. We use reasonable administrative and technical safeguards designed to protect information, including encrypted network connections where supported by our providers and access controls for stored data. No method of electronic storage or transmission is completely secure, so we cannot guarantee absolute security.

8. Data retention

We keep information for as long as reasonably necessary to provide the Service, maintain account and transaction records, resolve disputes, prevent fraud, enforce agreements, and meet legal obligations. Retention periods vary by data type and context. After an approved deletion request, information is deleted or anonymized unless retention is required for security, fraud prevention, dispute resolution, or legal compliance. Residual copies may remain temporarily in protected backups.

9. Account and data deletion

You may request deletion of your Enga account and associated personal data from the account or privacy settings in the app, when that option is available, or by emailing us from the email address associated with your account.

Use the subject Enga Account Deletion Request and include your registered email address or phone number. Do not send your password or a copy of your identity document by email. We may ask you to verify account ownership before completing the request.

Request account deletion

10. Your choices and rights

Subject to applicable law, you may be able to:

Access and update profile information through the app.
Change or revoke location, photo, and notification permissions in device settings.
Request access to, correction of, or deletion of your personal information.
Object to or restrict certain processing where applicable.
Contact us with a privacy question or complaint.

11. Children's privacy

Enga is intended for adults aged 18 and over. We do not knowingly permit children under 18 to create marketplace accounts or knowingly collect their personal information. If you believe a minor has provided information to Enga, contact us so we can investigate and take appropriate action.

12. International processing

Our service providers may process information in countries other than the country where you live. Where required, we take reasonable steps to use appropriate safeguards for such processing.

13. Changes to this policy

We may update this Privacy Policy to reflect changes to Enga, our data practices, or applicable requirements. We will update the effective date above and provide additional notice when required by law.

14. Contact us

For privacy questions, requests, or complaints, contact the Enga developer at engadatabase@gmail.com.